FAQ
1. What products do you offer at Kivara?
At Kivara, we offer a wide range of high-quality products across various categories. Whether you’re looking for fashion, beauty, home goods, or lifestyle essentials, we have something to meet your needs.
2. How do I place an order?
Placing an order is simple! Browse our website, select the products you’d like to purchase, add them to your cart, and proceed to checkout. Once your order is placed, you’ll receive an email confirmation with your order details.
3. What payment methods do you accept?
We accept all major credit cards, debit cards, and secure online payment platforms. You can also use payment gateways available through our store for a smooth and safe transaction.
4. How long does shipping take?
Shipping times vary depending on your location and the product selected. Generally, domestic orders are delivered within 3-11 business days, while international shipping may take longer. You’ll receive tracking information once your order is shipped.
5. Can I track my order?
Yes, after placing your order, you’ll receive a tracking number via email. You can use this number to track your package directly from the courier’s website.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team at info@kivara.shop. We’ll assist you in arranging a return, replacement, or refund as soon as possible.
7. How can I contact Kivara’s customer support?
You can reach our customer support team through the Contact Us page or email us directly at info@kivara.shop. We strive to respond to all inquiries within 24-48 hours.
8. Do you ship internationally?
Yes, we ship to select international locations. During checkout, enter your shipping address to check availability and estimated shipping costs for your location.
9. How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. However, once an order has been shipped, it cannot be modified or canceled.
10. Do you offer gift cards?
Yes, we offer gift cards that make the perfect present for any occasion. Visit our Gift Cards page for more details and to purchase one today.
11. How do I sign up for Kivara’s newsletter?
Stay updated on the latest products, promotions, and exclusive offers by signing up for our newsletter. Simply scroll to the bottom of any page on our website and enter your email address in the subscription box.